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Ace 2 won't charge when connected

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‎04-01-2021 18:02 - last edited on ‎04-02-2021 13:10 by

‎04-01-2021 18:02 - last edited on ‎04-02-2021 13:10 by

My daughter's Ace 2 shows up and error message when plugged into the charger. If I wiggle it a bit it goes into charging mode, but then immediately after switches to the warning symbol.

 

 

Moderator edit: subject for clarity 

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‎04-02-2021 13:09

‎04-02-2021 13:09

Welcome to the Fitbit Community, @FULLCREAM.

 

Thanks for the details shared in your post. I appreciate your efforts and recommend following our troubleshooting tips at Why isn't my Fitbit device's battery charging?

 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

 

Hope this helps!

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