help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace 2 won't connect

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-25-2019 09:37

‎12-25-2019 09:37

My new Ace 2 won't connect after being found by bluetooth.  I have disconnected and reconnected several times.  It is fully charged and I can see the screen turn on, but still cannot connect.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-27-2019 12:53 - last edited on ‎10-23-2024 08:54 by Fitbit Moderator

‎12-27-2019 12:53 - last edited on ‎10-23-2024 08:54 by Fitbit Moderator

@JenniferJasso Welcome to the Community. Sorry for the delayed reply. 

Thanks for letting me know that your Ace 2's screen is turning on but not setting up. 

I would like you to make sure that you've created a family account. Once you have created it, you'll be able to set it up the Ace 2. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes