Ace 2 won't connect

[Philwoodhouse]

Hi, my son had the fit bit ace 2 for Christmas and now the clock is approx 11.5 hours out. I’ve attempted to resync with my phone but will now not connect. I’ve deleted and reinstalled the app on my phone, disconnected then reconnected the Bluetooth, had the phone touching the device (while attempting to pair), restarted the device, removed the device from the Fitbit account but my phone will no longer find the device. Is there anything else I can try? 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Philwoodhouse.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend confirming the following steps:

1. Connect the tracker to the charging cable.

2. Turn off other Bluetooth connections that are nearby.

3. Restart your phone and open the Fitbit app. 

4. Switch to kid view and tap the profile picture.

5. Tap Set Up a Device and follow the on-screen instructions to continue.

For complete troubleshooting tips, see Why can't I set up my Fitbit device? To confirm the steps to set up the Ace 2, check How do I set up Ace for my child?

Hope this helps!