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Ace 2 is unresponsive

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‎05-01-2021 06:21 - last edited on ‎05-02-2021 14:06 by

‎05-01-2021 06:21 - last edited on ‎05-02-2021 14:06 by

My daughters Ace 2 is unresponsive.  Screen is just black as if run out of battery.   I have followed the steps to restart it (plugged in to charger, holding button for 5 secs) and still nothing!  It's less than a year old so hate to think I'm going to have to buy another one!  Can anyone help me please 

 

 

Moderator edit: subject for clarity 

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‎05-02-2021 14:06

‎05-02-2021 14:06

Welcome to the Fitbit Community, @Saf82.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend following our complete troubleshooting tips in Why isn't my Fitbit device's battery charging?

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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