Ace 2 won't set up

[Tim1123]

So I’ve set up an account. I’ve set up a child’s account and now it won’t connect to the Fitbit and just keeps telling me to setup ace 2. On the Fitbit itself it just shows the logo and a scrolling address to setup. Please help

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Tim1123.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend confirming the steps to set up the Ace 2 in this help article: How do I set up Fitbit Ace devices?

Hope this helps!

[mominprogress]

I have this same issue. Have gone through the set up steps 6 times, on 2 different devices (a laptop, and my phone that already syncs my versa) and restarted it 3 times. It's also not recording steps, showing anything on the screen, or responding to gestures/taps. I've always loved fitbit, but getting my daughter one is making me so frustrated right now.

[Fedupwfb]

I’m having same issue on 2 new Ace trackers. Can find any help there being returned. Good luck. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @mominprogress @Fedupwfb.

@mominprogress Thank you for the details mentioned and the troubleshooting performed. I am sorry to hear about the frustration this situation has cause. I would like to confirm if you continue experiencing any issue with your daughter's device? I will be glad to assist you further. 

@Fedupwfb Thank you for joining the thread and sharing that you're experiencing the same issue. I understand how you are feeling and would like to confirm if you've followed the steps to create a Family account and set up the trackers at How do I set up Fitbit Ace devices? For additional troubleshooting tips, see Why can't I set up my Fitbit device?

Looking forward to hearing back from you.