Ace 2 won’t sync to app

[Andyunz]

Not used Fitbit ace 2 for 3 months. Tried to sync it to app it won't work. I've turned off Bluetooth, forgot the device, deleted and put the app back and turned phone off and on. My own Fitbit syncs fine. My daughters ace 2 is fully charged and showing a time and date from June. The watch gives me a 4 number code to put in to phone it accepts the code and says syncing buts that’s as far as I get. I’ve tried all the above a few time.. any ideas?

Moderator edit: format. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Andyunz. I'm sorry to hear you haven't been able to sync your daugher's Ace 2. Thank you for letting us know about the steps you have followed in order to resolve this situation. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.