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Ace 2 won't turn on

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‎10-22-2020 14:16

‎10-22-2020 14:16

We purchased an Ace 2 for my Daughter in early September.  I have tried all the recommendations regarding charging and resetting, with no luck.  I am able to reset the fitbit while plugged in, however, as soon as I remove the unit from the charger it shuts off.  It is only recognized on the app dashboard while plugged in.

 

How do I get a replacement, as all efforts mentioned on here for corrective actions appear to not be working for anyone.

 

Thanks...

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‎10-25-2020 06:35

‎10-25-2020 06:35

 A couple things to try first:

 

1) restart the device several times in a row (like 3-4 times). That often fixes the issues we have had with the Ace.

 

2) try changing the clock face:  

 

  • In the Fitbit app dashboard, tap the account icon > Ace 2 tile.
  • Tap Clock Faces > All Clock Faces

If neither of those work, then you should contact Customer Service to troubleshoot further.

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