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Ace 2 wrong time

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‎08-08-2022 20:09

‎08-08-2022 20:09

My son's ace 2 time is wrong. It's off by a little over 8 hrs. I made sure the time zone was correct & it's now on auto time. We even tried a factory reset. Help!

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‎08-09-2022 16:54

‎08-09-2022 16:54

Welcome to the Fitbit Community, @Ffam.

 

I’m sorry to hear about the difficulties you experienced with your Fitbit Ace 2. Thank you for the time you spent trying to get them resolved.

 

For instructions on how to change the time on your Tracker, please visit this article.

 

In addition, you can set it up as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1660089232363.png, and tap your profile picture.
  2. Tap Family Account
  3. Tap Child account
  4. Switch to Kid view
  5. Tap your child profile picture
  6. Tap Set Up a Device.
  7. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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