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Ace 3 Bluetooth pairing issue

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‎07-28-2022 20:33

‎07-28-2022 20:33

Every time I go in to my Fitbit app and switch to kids view to see my son’s profile, I get the Bluetooth pairing fail error. I then have to go in to my settings app and forget the device for the Ace 3 then go back into the Fitbit app where it will pair again. But this happens every single time I go in and it’s getting really frustrating. Can anyone help with this issue?

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‎09-21-2022 07:19 - last edited on ‎12-12-2024 07:25 by Fitbit Moderator

‎09-21-2022 07:19 - last edited on ‎12-12-2024 07:25 by Fitbit Moderator

Hi there @Skippyk. Welcome to Community Forums.

I understand how you feel with this situation, I'd recommend you check on these articles regarding How do I manage my Fitbit family account? and How do I get started with Fitbit kids devices?, so you can have more information on this. Also if you keep getting issues, remember you can contact our Support Team for further assistance.

Hope this helps.

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‎09-21-2022 07:19 - last edited on ‎12-12-2024 07:25 by Fitbit Moderator

‎09-21-2022 07:19 - last edited on ‎12-12-2024 07:25 by Fitbit Moderator

Hi there @Skippyk. Welcome to Community Forums.

I understand how you feel with this situation, I'd recommend you check on these articles regarding How do I manage my Fitbit family account? and How do I get started with Fitbit kids devices?, so you can have more information on this. Also if you keep getting issues, remember you can contact our Support Team for further assistance.

Hope this helps.

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0 Votes