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Ace 3 Screen too Dim

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‎02-04-2025 12:59

‎02-04-2025 12:59

I have read numerous messages, all with the same answer from you with regards to the issue of the screen on a kid’s Ace 3 not being visible as it’s not bright enough.

I have tried following the steps that suggest restarting and this does not work (as others have also flagged to you). This is clearly an issue with the watch. Please can you now give us a suitable solution for this problem?

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‎02-04-2025 13:22

‎02-04-2025 13:22

Welcome to the Fitbit Community, @Satu27. I'm sorry to hear that your Ace 3 screen is too dim. Thank you for letting us know that you have tried restarting the device. I'll be glad to assist.

Please make sure that the device is not on Do not disturb (DND) or Sleep mode.

Since you have already restarted the tracker. Our Team will be more than happy to have a closer look at this. Please fill up this form with all the needed information. Our Team will reach back to you afterwards. 

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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