Ace 3 black screen

[EricTr1978]

Hi, my son's Ace 3 seems to be on as it vibrates but we always have a black screen. I've rebooted the Ace 3 5 times and still nothing. I can sync it with the app. What else should I do? Thanks in advance for the help!!

Cheers

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community, @EricTr1978.

Thank you for letting us know that your Fitbit Ace 3 has a black screen and thanks for trying to resolve it before contacting us.

In addition to the restart, please try to change the clock face on your Fitbit device.

If you continue experiencing the same situation, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[SDLD]

I have the same situation as this. The screen is always black. 
It was stuck on the time screen and wouldn’t swipe up, I noticed we needed to do an update so I did this and now the screen is just black. 
I tried resetting and we got a 🙂 once but then still a black screen. 
I tried changing the Home Screen picture and it showed a loading line across the screen and then went black again. 
Any other suggestions?

 Thank you 

[LucioFitbit]

Hi there @SDLD and @EricTr1978. Welcome to Community Forums.

Thank you for the troubleshooting steps performed before contacting us. I'd recommend you to contact our Support Team for further assistance, as you have already done the steps indicated by my colleague @EdsonFitbit.

Hope this helps

[Rchol]

Were you ever able to figure this out? It also happened to my daughters Ace 3 and the Fitbit support team has not helped much. I’m starting to doubt that it can be fixed. Do you have any suggestions?

[IainF229]

Rule out water lock being on. It's deactivated with screen taps not side buttons.