Ace 3 return

[Jhibbard]

I mistakenly sent my fitbit ace back for a refund to digital river the online store. When I requested they send back the product so I could send it to fitbit warehouse for my refund, they sent form letter after form letter of customer service policy.

So I tried to get help from fitbit to resolve the problem. They have done the same. Neither company is helping me retrieve the fitbit device, nor is fitbit offering a refund.

Customer service is no customer service. Nobody can figure out how to resolve this for me although it is so simple. So I am out 112.00 with no fitbit.

What is the point of customer service when you cannot solve the simplest of problems.

Terrible company

Moderator edit: updated subject for clarity. 

[Odyssey13]

Hi @Jhibbard  you sent a Fitbit back without the RMA (return merchandise authorization form) that is required? Without it, it could take a long time to sift through packages the company gets to find your package. They use the RMA to identify returns that were approved. Did you read the returns policy? click to read it. I'm honestly not sure what Fitbit can do since you returned it without authorization. Who gave you the address? Fitbit usually gives the address where they want the product to be returned, along with that all important RMA. It's not terrible customer service if you didn't follow the protocol that's in place for all of us. It was an unfortunate mistake.

[AndreaFitbit]

Welcome to the Fitbit Community, @Jhibbard. Thank you for letting us know about your Ace 3 return inquiry.

If you didn't buy your Fitbit product through our Store you must fulfill retailer's policies. @Odyssey13, has already kindly shared Fitbit returns policy with you. I also noticed that our team is trying to help you with your inquiry. 

Thank you for visiting our community.