Ace 3 screen won’t wake

[CYUlater]

My 3 day old ace 3 screen does not wake easily from the black screen. When I flick my wrist up it doesn’t wake, tapping doesn’t wake it either. Holding the buttons sometimes will eventually bring up the water lock. The most consistent way to get the screen to wake is to change the clock face using my phone. I have tried resetting it on the charger. Help! 

[LiliyaFitbit]

Welcome to the Fitbit Community, @CYUlater.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend trying the following:

1. Press and hold the buttons on the tracker to access quick settings.

2. Make sure the Sleep mode is turned off and Screen Wake is turned on. 

3. Make sure Water lock is turned off.

For more information about your device's screen, see How do I navigate my Fitbit device? 

Hope this helps.