help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace 3 will not light up.

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-29-2022 11:17 - last edited on ‎06-30-2022 19:36 by Fitbit Moderator

‎06-29-2022 11:17 - last edited on ‎06-30-2022 19:36 by Fitbit Moderator

After day one, Ace 3 face remains black no matter what!  I have tried every "fix" that has been suggested, over and over and over. Help please!

 

Moderator edit: all-caps

Moderator edit: added label

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-20-2022 10:58 - last edited on ‎12-12-2024 07:25 by Fitbit Moderator

‎09-20-2022 10:58 - last edited on ‎12-12-2024 07:25 by Fitbit Moderator

Hi there @Neennzer. Welcome to Community Forums

@LZeeW I appreciate the help.

Thank you for letting us know that your Fitbit Ace 3 has a black screen and thanks for trying to resolve it before contacting us.

In addition to the restart, please try to change the clock face on your Fitbit device.

If you continue experiencing the same situation, please contact our Support Team.

Hope this helps.

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎06-29-2022 12:27

‎06-29-2022 12:27

Hello @Neennzer and welcome to the Community.  It sounds like you need to contact Support for more help.  I am also moving you post to the Ace forum, a better fit.  I wish I could help you, but my children are grown and my grandchildren are too young.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎09-20-2022 10:58 - last edited on ‎12-12-2024 07:25 by Fitbit Moderator

‎09-20-2022 10:58 - last edited on ‎12-12-2024 07:25 by Fitbit Moderator

Hi there @Neennzer. Welcome to Community Forums

@LZeeW I appreciate the help.

Thank you for letting us know that your Fitbit Ace 3 has a black screen and thanks for trying to resolve it before contacting us.

In addition to the restart, please try to change the clock face on your Fitbit device.

If you continue experiencing the same situation, please contact our Support Team.

Hope this helps.

Best Answer
0 Votes