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Ace 3 will not light up.

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After day one, Ace 3 face remains black no matter what!  I have tried every "fix" that has been suggested, over and over and over. Help please!

 

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Hi there @Neennzer. Welcome to Community Forums

@LZeeW I appreciate the help.

Thank you for letting us know that your Fitbit Ace 3 has a black screen and thanks for trying to resolve it before contacting us.

In addition to the restart, please try to change the clock face on your Fitbit device.

If you continue experiencing the same situation, please contact our Support Team.

Hope this helps.

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Hello @Neennzer and welcome to the Community.  It sounds like you need to contact Support for more help.  I am also moving you post to the Ace forum, a better fit.  I wish I could help you, but my children are grown and my grandchildren are too young.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

Hi there @Neennzer. Welcome to Community Forums

@LZeeW I appreciate the help.

Thank you for letting us know that your Fitbit Ace 3 has a black screen and thanks for trying to resolve it before contacting us.

In addition to the restart, please try to change the clock face on your Fitbit device.

If you continue experiencing the same situation, please contact our Support Team.

Hope this helps.

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