Ace 3 with Blank Screen

[JotaHO25]

I need to scrub my old broken Ace 3. Screen is blank. Sides won’t vibrate. But it syncs. I need to delete the data from the watch but I can’t access the “settings” because the screen is blank. How do I get a factory reset when I can’t see the screen?

Moderator Edit: Clarified subject.

[AndreaFitbit]

Welcome to the Fitbit Community, @JotaHO25. I'm sorry to hear that your Ace 3 screen is blank. 

Do you need the factory reset to discard the tracker or to see if the screen turns on?

[JotaHO25]

Honestly, to see if the screen restarts but if it doesn’t, then to discard it. So- both?

[AndreaFitbit]

Thanks for getting back to us and for the clarification @JotaHO25. I'll be glad to continue assisting you.

I understand how frustrating this could be and noticed that you got in touch with our team and received assistance.

Have a nice weekend. 

[JotaHO25 · Accepted solution]

Actually, no.

your team did NOT help me. I still have a broken Fitbit that it seems I can’t wipe. Any assistance you can offer me on a factory reset would be appreciated. 

[AndreaFitbit]

Thanks for getting back to us and for sharing your feedback @JotaHO25. I'll be glad to continue assisting you.

Since the Ace 3 screen is blank, you won't be able to perform a factory reset. 

I'd recommend to stay in touch with our team for instructions and assistance.