Ace Factory Reset Instructions

[jaymak]

Hello, Can someone please post factory reset instructions for the Fitbit Ace? Thanks

Moderator edit: format

[JohnnyRow]

I don't think there is a factory reset for Ace, but there is a restart.

There probably is no need for a factory reset.  If you can explain why you want it, we can probably explain how to accomplish that.

[jaymak]

Hi, Im trying to sync the device to my childs account on my main account. I accidentally synced the device to my account. I removed the device and tried to resync to the child account but it couldnt find the fitbit...

[JohnnyRow]

Have you unpaired the bluetooth connection from your phone's settings?

[jaymak]

.Ah. I haven't tried that yet. I will try that.  

[mamaoftwins]

any advice on what to try if I can't get the thing to so much as turn on after having it connected to the charger more than half the day? just a black screen, no vibrations or anything.

[rpcunningham]

I've been having the same problem. Won't turn on, no home screen, no vibration. Posted about it in this forum, haven't heard a response yet.

Other responses to this issue suggest a reset using the button on the charging cable. but if the Ace won't respond to the charging cable, then it won't reset.

Outside of throwing it away, I am totally at a loss for what to do here. I'd love to hear back from someone from FitBit.

[JuanJoFitbit]

Hi everyone! I'm sorry to hear about the issue you've experienced with the Fitbit Ace. I'm sorry about the late response. However, I would like to follow up and would like to know if the issue persists.

In the meantime, please try cleaning he contacts of the tracker and charger with a cotton swab in order to remove any dust. After this, let your Ace trackers charging for 3 hours and see if this resolves the issue.

Looking forward to your responses! 

[not-happy-Dad]

I am experiencing the same problem

I purchased 2 of these FitBit Ace devices for my daughters. I synced them to my phone, not really expecting to sync it to there devices. Anyway, they were getting my phone notifications and calls coming to their Fitbit Ace, so bit the bullet and decided set it up on their device.

This is my use case, I need to migrate the Fitbit Ace from one device to another. How do you do this. This is not listed on any of your forums or user manuals.

This has to be the most frustrating device/tracker I have ever used. Maybe should have gone with the Garmin kids device. It is waterproof, battery lasts a year and setup is a heck of a lot easier.

[notsoace]

Yes...this needs to be an option.  The Ace, so far, has been underwhelming (read: a waste of money).  Bought for my daughter.  Originally synced to my phone...realized, that isn't good.  Apparently, Fitbit assumes all kids have their own mobile device.  Dig out an old iPhone (but still new enough to run the app), but had all sorts of trouble syncing to the new/old phone...likely because the watch wanted to be connected to my phone.  I am sure there was some human error in there.  Anyway, nothing would work so Fitbit sent a new watch (thanks).  Have the new watch and I apparently didn't do something right when setting it up.  Figured the best thing to do is to forget the watch in the app and forget it in bluetooth.  Now, I cannot sync it.  It won't give me the code.  To me, a factory reset is the way to go...but this isn't an option!?!?!?!  It needs to be...now.

[Moonsb]

I need to reset to factory settings my child's fitbit ace as he doesn't want it and I need to return it so I can upgrade it to the Versa.  My daughter set it up before I realised.  Please help, this has to be an option somewhere.  reset does not cut it....  many thanks

[JuanJoFitbit]

@not-happy-Dad @notsoace @Moonsb Welcome to our Fitbit Community! By the way, I apologize for the late response.

However, I would like to follow up on this and would like to know if the issues persist. Regarding your inquiry, the Ace can be restarted as described in this help article. This will refresh the trackers internally.

Keep me posted!

[Moonsb]

Hi thanks for getting back to me. Unfortunately a reset won’t wipe our set up details so I can return it for a Versa u less you’re saying that the next person that buys it won’t see our details if I delete my son’s accnt. We never used it but my daughter set it up before I knew about it.

Sent from my iPad

[JuanJoFitbit]

@Moonsb Thank you for your reply! Since you mentioned that your daughter set up the Ace, I would like to know if she set it up under your Family account or through her own Fitbit account? I would like to share this help article, which explains how to delete a Family account or a family member from the family account.

Looking forward to your response! 

[notsoace]

We were able to get it to work by turning off the bluetooth and then turning it on again.  The entire set up has been very time consuming and eye opening.  Our youngest wants an Ace but we will be looking into other options.  I have a Charge 3 and i miss the Charge 2.  It worked way better.  Sometimes trying to make things better, actually makes them worse.  Very disappointing.

[Moonsb]

Through a family account. By deleting my sons user will this delete the information on the Ace?

Sent from my iPad

[Julia_G]

Hi, @Moonsb, no personal information is stored on the device itself.  Once synced via the app info is all stored on Fitbit's servers, and protected by your email address and password.   It is quite safe to return the device if that is what you want to do.

edited to add: you do not need to delete your son's account if you do not want to.  As mentioned, no personal data is stored on the Ace, amd deleting your son's account will not change any information on the Fitbit.

[EdsonFitbit · Accepted solution]

@notsoace Thanks for the update. I'm glad to hear that you have been able to resolve the syncing issue. Hope that everything goes fine from now on. Our team is constantly working to improve the Fitbit experience and all the feedback is very appreciated.

@Moonsb Thanks for visiting the Fitbit Community. Like @Julia_G mentioned, the personal information on your Fitbit account is not stored on the Fitbit Ace. Currently, there is no option to manually delete the information recorded by the Tracker but it resets automatically every midnight.

@Julia_G Thanks for your support.

If you have any other question, please don't hesitate to contact us back at any time.