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Ace battery draining fast

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‎01-22-2019 15:07 - last edited on ‎01-24-2019 05:31 by Fitbit Moderator

‎01-22-2019 15:07 - last edited on ‎01-24-2019 05:31 by Fitbit Moderator

My daughter got the Ace for Christmas, but it only holds a charge on the battery for 1.5 days. I have had a Fitbit for years and I only have to charge mine every 4-5 days on average. Why isn’t the Ace holding a charge for longer than 1.5 days? Is anyone else experiencing this?

 

 

Moderator edit: updated subject for clarity

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‎01-24-2019 05:30 - edited ‎01-29-2019 07:34

‎01-24-2019 05:30 - edited ‎01-29-2019 07:34

@Kdavidson Welcome to our Fitbit Community! I'm sorry to hear that your son's Ace is not holding a charge. Please take a look and follow the tips that are listed in this help article in order to improve the battery life of your son's Ace.

 

If the issue persists, let me know and I'll be happy to assist you further! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎01-24-2019 08:34

In response to JuanJoFitbit

‎01-24-2019 08:34

Hi Juan, Thanks for your reply. Its actually an Ace my daughter received for Christmas. I do not see any references or links in your reply to locate the referenced help article, which I hope will resolve the issue we are having with the battery on the Ace.  If you can provide the location of the help article or a link, that would be very helpful.  Thanks again for reaching out!

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‎01-29-2019 07:33

In response to Kdavidson

‎01-29-2019 07:33

@Kdavidson I apologize for the late response and the missing link. Please find the help article here.

 

Let me know how it goes! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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