help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-10-2019 16:51

‎07-10-2019 16:51

My daughter left her charger @ grandparents House so she hadn’t charged her Ace for several weeks. Got the charger & it’s been on it for almost 2 days & the battery charge shows only a 1/4 charge. Why won’t it fully charge? 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-11-2019 14:08

‎07-11-2019 14:08

Welcome to the Fitbit Community @Ccalico. 

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with charging your daughter's Fitbit Ace after not charging it for several weeks. Thank you for your efforts to resolve the issue and providing the additional details. Various factors can affect the battery and I recommend following our troubleshooting steps from this help article. 

 

Keep me posted on the outcome!

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes