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Ace not charging

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‎10-27-2020 03:21 - last edited on ‎10-29-2020 14:10 by

‎10-27-2020 03:21 - last edited on ‎10-29-2020 14:10 by

We have tried troubleshooting methods uploaded in the forum but still its not responding/ charging. Purchased in April last year. Please assist.

 

 

Moderator edit: subject for clarity 

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‎10-27-2020 08:19

‎10-27-2020 08:19

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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