Ace 2 strap failure and tracker falling out

[Ruxpin]

Is the Ace 2 strap fit for purpose? There seem to be numerous reported issues on this forum.

We have had 2no strap issues both within 3-4months of purchase resulting in the loss of the Ace 2 tracker.
Fitbit do not want to recognise our issues and have not offered to help either with warranty replacement or even a good will gesture which is hugely disappointing.
It’s a good product but clearly has a significant design issue.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ruxpin.

I appreciate your participation in the Forums and sharing the issue you experienced with the Ace 2 band resulting in the loss of the tracker. I am sorry to hear about this experience, I totally understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences, and your comments are always welcome. To share additional feedback or if you want to see features to be improved, feel free to visit our Feature suggestion board. Here our product development teams consult regularly to ensure we're delivering on what our customers need and want. Please take a moment to visit and give us your feedback.

Thank you for sharing your experience with our Support team. I am sorry for any disappointment, I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty.

I've sent the additional details to the Support team for them to review your case and provide further assistance. Please keep an eye on your inbox. 

Let me know if you have any questions.