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Ace not getting a charge

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‎02-10-2019 17:17 - last edited on ‎02-11-2019 05:55 by Fitbit Moderator

‎02-10-2019 17:17 - last edited on ‎02-11-2019 05:55 by Fitbit Moderator

This seems to be a fairly often discuss topic but nothing I have read has helped me so far. On my app my daughters Fitbit says it’s fully charged and it was plugged in for several hours yesterday. It was only showing  an exclamation point so I looked on here and followed the suggestions of hitting the reset button, now it just shows an empty battery. Now what?

 

 

Moderator edit: updated subject for clarity

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‎02-11-2019 05:54

‎02-11-2019 05:54

@MomAmie Welcome to our Fitbit Community! I'm sorry to hear that your daughter's Ace is not getting a charge. If you haven't done so, please clean the contacts of your charger and the Ace with a cotton swab and a little bit of alcohol. This will remove dust from the contacts. Finally, let the Ace charging for 2-3 hours again and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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