Ace will not charge properly.

[Astra17]

I read on another post where to troubleshoot for this topic. However, my child's Ace won't even vibrate when plugged in, which doesn't signify that it's charging. Also, it just shows that the battery is charging (3/4 of the way) regardless if it is plugged in or not. I cannot exchange it for another one because it is a premium electronic product where I bought it from; and it's past the allotted time to do so even if I wanted to. Is anyone else having/or had this issue and what did you do to resolve it? I bought it for her birthday last month and it's a major bummer that it's acting up. Thanks!

Moderator edit: subject format

[JuanJoFitbit]

@Astra17 It's great to see you in our Fitbit Community! I'm sorry to hear that your daughter's Ace is not charging properly. Thank you by the way for trying to troubleshoot this issue before contacting the forums. I would like to know if you have tried the restart workaround as described in this help article. If so, please try cleaning the contacts of the Ace and charging cable with a cotton swab in order to remove any dust that the contacts may accumulate. After this, try charging the tracker for 3 hours again and see if the issue gets fixed.

Hope to see you in our Fitbit Community! 

[Astra17]

Thanks for responding. We tried cleaning it, but I will try the three hour charge because I got it to restart and felt it vibrate. My daughter said after the silent alarm went off this morning, it immediately died. I’ll update of the longer charge worked or not. 

[Astra17]

Still did not work. I reset it in Saturday and let it charge 3+ hours and it still has Saturday’s date and it is now Monday. Is there anyway it can be replaced because it’s out of warranty and it was a birthday gift my daughter was super excited about. 

[JuanJoFitbit · Accepted solution]

@Astra17 Thank you for getting back and trying the troubleshooting steps shared above. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You should receive an email from them soon.

Let me know if you have any doubts! 

[Astra17]

Thank you for your help!

[JuanJoFitbit]

@Astra17 You are very welcome!

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[Kuddlymum]

Hi. I’m experiencing a similar issue with my sons Ace tracker. The battery shows 3/4 charge no matter how long I put it on for. It doesn’t vibrate when I plug it in. The 3 button pressing isn’t working and I’ve cleaned all the contact points on both the tracker and my 2 charge cables (both charge my other son’s tracker). It’s holding old dates/times until I sync with my phone. 

[Astra17]

@Kuddlymum I would contact customer service and explain the issue (copy and paste what you wrote here). A new one was sent out to me and I haven’t had any issues since. 

[Runner2206]

What are the steps as my child’s ace 2 won’t charge and it keeps saying check charger again and again 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Runner2206.

Thank you for joining the thread and sharing the details of the issue you're experiencing. I recommend following our troubleshooting tips in Why isn't my Fitbit device's battery charging?

Hope this helps!