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Ace won't Sync

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‎10-28-2019 13:01

‎10-28-2019 13:01

Hi there. My daughters fit bit ace wont sync and the time is wrong. I have tried all the resets. I have tried deleting and reinstalling the app. I have tried removing the device and reinstalling it. Still nothing.

 

Is it bricked?

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4 REPLIES 4

‎10-29-2019 14:13

‎10-29-2019 14:13

I am having the same issue with my daughters Ace. time is wrong and it will not sync with my phone on her account. I have tried to reset and deleting from app and re setting up as a new device but no luck. I now can no longer sync my Charge 3 either! I am not happy!

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‎11-04-2019 02:10

‎11-04-2019 02:10

Yep, ours is the same. I bought it for her and signed her up as a child but she can't do anything with it and I can't work out how to use it.

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‎11-04-2019 18:57

In response to JulieArnold

‎11-04-2019 18:57

Same! The iPad says it can find the Ace but then cannot sync. 

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‎11-04-2019 19:30

In response to Shandersson

‎11-04-2019 19:30

It finally synced when I removed the band!

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