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Forgot login details

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‎11-04-2019 00:56

‎11-04-2019 00:56

Help! 
I forgot my daughters Fitbit login details and she has a new email address. How can I change it and start her up a new account using her Fitbit ace? Is there a way to reset back to factory and reset it up to a new profile? 

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‎11-04-2019 07:12

‎11-04-2019 07:12

Hi @JenM87,

 

No need to set the Ace back to factory settings.  Just set her up with a new profile and she should be all set.  The device will start anew for her.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎11-05-2019 03:30

In response to DramaQueenDiva

‎11-05-2019 03:30

@JenM87 it's great to see you in our Fitbit Community. Regarding the logging issues that you are experiencing with your daughter's account, I would like to know if the issue persists or if it got resolved after following the steps that shared @DramaQueenDiva.

 

In order to log in to your daughter's Fitbit account, you need to enter your own Fitbit credentials if you set up a Family account and created a child account for your daugher.

 

Please check out this help article which explains how to set up a Fitbit Ace.

 

Looking forward to your response.

JuanJo | Community Moderator

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