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Ace won't charge

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‎08-16-2019 00:07 - last edited on ‎08-19-2019 06:15 by Fitbit Moderator

‎08-16-2019 00:07 - last edited on ‎08-19-2019 06:15 by Fitbit Moderator

Charged daughter Fitbit ace overnight. It now just has an empty battery icon on the screen and can’t do anything with it. When I connect the charger it does vibrate. Have tried all troubleshooting?

 

 

Moderator edit: updated subject for clarity

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‎08-16-2019 08:24 - last edited on ‎08-13-2024 09:05 by Fitbit Moderator

‎08-16-2019 08:24 - last edited on ‎08-13-2024 09:05 by Fitbit Moderator

Hi, @Mary10 , what have you been using to charge your daughter’s Ace?  Remember that if yu are using a computer, in most cases it will not deliver charge unless it is awake and active. It is okay to use a wall charger as long as it is UL/CE certified.  The original charger that came with your cell phone is ideal, as long as it will accept a usb cable.

You might also want to try cleaning the contacts and pins.  Here’s how:

  1. Clean the charging contacts on the back of your device to ensure they stay bronze or gold in color: Use a toothbrush with rubbing alcohol. Dry with a cloth or tissue before charging. ...
  2. Clean the pins on your charging cable: Clean the pins carefully with a cotton swab and rubbing alcohol.

After that I would rcommend charging with a wall charger as recommended above, for 2 hours, even if it does not seem to be charging.  

Once it has had 2 hours charging with clean contacts and pins, please try giving the Ace a restart: Press the button on the charging cable 3 times within 8 seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into the computer. 8 seconds after the first button press, the Fitbit logo appears on the tracker's display. This indicates that Ace restarted.

If nothing happens, it’s worth repeating the rstart procedure 2 or 3 times more.  

If that still doesn’t work, please post again and someone will be able to help you with the next steps.

Sense, Charge 5, Inspire 2; iOS and Android

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‎08-19-2019 06:14

In response to Julia_G

‎08-19-2019 06:14

@Mary10 welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, regarding the battery issues that your daughter's Fitbit Ace is experiencing, I would like to follow up and would like to know if the issue persists or if it got resolved after following the great troubleshooting steps that shared my friend @Julia_G.

 

If you found her post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

 

I appreciate the time spent trying the troubleshooting steps before contacting our forums.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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