10-20-2020 19:53
10-20-2020 19:53
My daughter's Ace tracker will not hold a charge. I'll plug it in, sync, charge, reset it, charge to full and then sync it again. She'll then wear it to bed. By the following day it's dead by noon. I've e en tried charging it overnight, with similar results (still dying by noon). I've tried every recommendation I've seen in these pages, including cleaning the contacts, resetting, deleting from the account, syncing on different devices (both Android and iOS), etc. Any other suggestions before I give up and buy something else?
10-21-2020 18:10
10-21-2020 18:10
Hi @Bgg1, it's nice to see you again in our Community Forums.
I am sorry to hear your daughter's Ace tracker won't hold a charge. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox.
You can confirm our tips for preventing battery drain at Can I extend my Fitbit device's battery life?
Let me know if you have any questions.
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