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Ace 2 won't charge

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‎10-20-2020 13:44 - last edited on ‎10-21-2020 18:01 by

‎10-20-2020 13:44 - last edited on ‎10-21-2020 18:01 by

His screen says "check charger battery not charging".  I have cleaned the charger & Fitbit. I have tried the other chargers. I have tried charging in different places.  I have reset it. All the things listed on the help site. He wears it everyday. Haven't had this issue before & we have 2 other Ace 2 & an Alta. Any help please? TIA

 

 

Moderator edit: subject for clarity 

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‎10-21-2020 18:01

‎10-21-2020 18:01

Welcome to the Fitbit Community, @Starchild1603.

 

I appreciate your participation in the Forums and sharing the issue you're experiencing with the Ace 2 not charging. Thank you for your troubleshooting efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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