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Ace won't sync iPod 6th Gen.

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‎11-02-2018 08:53 - last edited on ‎11-06-2018 07:57 by Fitbit Moderator

‎11-02-2018 08:53 - last edited on ‎11-06-2018 07:57 by Fitbit Moderator

The app is up to date, the iPhone software is up to date, bought a brand new Ace for my son and it won't sync on his iPod touch (6th gen, iOS 12.0.1). I can log into my Fitbit account on the app on his iPod, switch to the Kid's View to see his profile under the "family account", but there are no other options other than "track exercise".

 

Subject is wrong- I meant to type iPod. But, it wouldn't work on my iPhone Xs either!

 

 

Moderator edit: merged reply

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‎11-06-2018 08:07

‎11-06-2018 08:07

@Barbara_H Welcome to our Fitbit Community! I'm sorry to hear that your Son's Fitbit Ace can't be set up. Please make sure to follow the setup process as described in this help article. If you already tried these steps, let me know if you get any error message.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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