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Ace won't turn on

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‎11-25-2020 10:30 - last edited on ‎11-26-2020 12:23 by

‎11-25-2020 10:30 - last edited on ‎11-26-2020 12:23 by

Hi,

I have a Fitbit ace that I got as a gift 2 years ago and i lost it by around Janurary, I have charged it for over 6 hours and have put it in a bag of rice for over 8 hours and it isn't turning on. 

What should I do? Is my ace out of life is it dead forever. 

Maxgamer

PS. I cant return. it has been too long

 

 

Moderator edit: subject for clarity 

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‎11-26-2020 12:22 - edited ‎11-26-2020 12:23

‎11-26-2020 12:22 - edited ‎11-26-2020 12:23

Welcome to the Fitbit Community, @Maxgamer.

 

I am glad to assist you with the issue you're experiencing with your Fitbit Ace not turning on. Thanks for trying to resolve this, I appreciate the additional details. I understand your concern and recommend following the complete troubleshooting instructions including a restart from this help article: Why isn't my Fitbit device's battery charging?

 

Let me know how it goes. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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