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Ace2 band closure broken

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‎07-31-2019 14:22

‎07-31-2019 14:22

My son had the brand new ace 2 when it came out in June, the fixings on the strap have come apart twice and this time the little metal piece couldn’t be found, so the strap is now useless. 

Help, please? 

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‎07-31-2019 14:43

‎07-31-2019 14:43

Hi, @KLees82, the strap as well as the Fitbit tracker are covered by Fitbit’s limited warranty.  I have flagged your post for Moderator attention and someone will be along soon to let you know the next steps to get your son back on track with his Ace.

 

Welcome to the forums!  Please post again with any questions.  There is always someone here to help.

Sense, Charge 5, Inspire 2; iOS and Android

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‎07-31-2019 20:10

In response to Julia_G

‎07-31-2019 20:10

Welcome to the Fitbit Community @KLees82. It's nice to see you around @Julia_G. 

 

@KLees82 I appreciate your participation in the Forums and sharing the issue with your son's Ace 2 band. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

@Julia_G thank you for your support!

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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