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Alarms not working on Versa

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‎09-18-2019 15:40 - last edited on ‎09-19-2019 04:57 by Fitbit Moderator

‎09-18-2019 15:40 - last edited on ‎09-19-2019 04:57 by Fitbit Moderator

Hi, I’m new to FitBit. I bought a FitBit Ace 2 for my son and I set several alarms and none of them went off, two of them were selected for him to wake up for school on weekdays.  Can you explain the proper process is setting alarms so that they work?

Thanks!

 

 

Moderator edit: updated subject for clarity

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‎09-18-2019 19:36

‎09-18-2019 19:36

Hi @345Mom  you can find step by step directions here - click to read

Let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-19-2019 04:57

In response to Odyssey13

‎09-19-2019 04:57

@345Mom welcome to our Fitbit Community! Regarding the alarms issue that your son's Ace is experiencing, I would like to follow up and would like to know if the issue persists or if it got resolved after following the great troubleshooting steps that shared my friend @Odyssey13.

 

If you found his her post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

 

Looking forward to your response! 😀

JuanJo | Community Moderator

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