Burn from Fitbit Ace 2

[klargent]

My son came screaming that his wrist hurt. I thought he burnt it on something.  He said no, that is came from his fit bit. Anyone else have this issue?  It's a pretty bad burn. When I hold his fitbit to my wrist, I can feel it get warmer around the gold charging prongs.

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[Angewalt]

This is happening to both of my kids. I have had them stop wearing them for now. I’ve even tried loosening them but it’s not helping. Makes me sad cause we had fun getting our steps in everyday together. 

[Odyssey13]

Hi @Angewalt  when I wore a Flex, when water got under the band, it would get itchy and red. I got in a habit of cleaning it before putting it on and keeping it (and my wrist) dry. You can always get with support at the link I posted above. Love seeing a family doing this together.

[Angewalt]

Thanks. This makes sense. I’ll make sure to tell them to keep it dry. 

[Bits1987]

My son has experienced the same. He has a red burn Mark on his wrist and has had it for 3 days. I had the fitbit for christmas and now refuses to wear it (understandably). Fitbit have offered a refund however I have found many threads with many children experiencing the same burn like Mark's. The process of a refund is lengthy. I'm not sure who to take this to next. Xx

[Odyssey13]

Hi @Bits1987  if you were offered a refund, you've already been in touch with the one you need. I'm not sure where you'd need to take this next as long as customer support is helping you.

[Laurabell79]

My son also experienced this and now has a burn mark on his wrist in the exact shape! 

[parkermj]

My son has burns on both of his wrists... will be calling tomorrow.  

 

[Laurabell79]

I'm sorry to hear this. Totally not right at all. My son still has the mark
on his wrist....
They'll just offer a refund....