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Can no longer sync Ace2

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‎01-03-2021 14:20

‎01-03-2021 14:20

Can now no longer sync my daughters ace 2. Tried all the trouble shooting options and advise on forum but to no avail. My problem is the fitbit is showing the wrong time (around 50 mins different to actual) and without being able to sync time won't alter. So cannot now use as alarm for example

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‎01-03-2021 14:34

‎01-03-2021 14:34

@Plankette What steps have you tried?  Have you removed the device from the account and reconnected?

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‎01-04-2021 01:04

In response to Jrdubyakc

‎01-04-2021 01:04

Yes I have.  Ace connects to device and gives me a 4 digit code to enter, but then doesn't proceed any further

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