Can't find Fitbit family account option on Fitbit app

[Morg3321]

I have recently bought my little brother a fitbit and I have just updated and it is now linked to my account. I have been looking for a while for the setting to set up a family account. I have checked and the fitbit app is updated on both my android phone and my Windows 10 laptop but I still can't find the option. I have followed the instructions and clicked on the profile but there is no setting to set up one. It is very annoying as I do not want to make an account just for my little brother to use. 

Moderator edit: subject for clarity 

[Morg3321]

By the way I have a Vera Lite and the new fitbit is an Ace 2

[LiliyaFitbit]

Welcome to the Fitbit Community, @Morg3321.

I am sorry to hear about the difficulty you're experiencing trying to set up a Fitbit family account. Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling and I am here to help. I recommend doing the following on the Fitbit app on your Android device:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Reboot your phone.
4. Open the Fitbit app and log back in to your account.
5. On the Today tab  , tap your profile picture.
6. Tap Create Family Account > Create Family. Note that you may be prompted to verify your email address.
7. Tap + Create Child Account.
8. When prompted, enter your Fitbit password.
9. Follow the on-screen instructions to set up the Ace 2. 

You can confirm the steps to create a Fitbit family account and set up the Ace 2 at How do I set up Fitbit Ace devices?

Let me know how it goes, I'll be around. 

[MK134]

I am also unable to create a Family Account. I've been waiting for 4 days for a "Customer Service Specialist Team" to contact me. Trying to setup the Ace 2 on a Fire Tablet HD 8. Operating system and Fitbit app are all up to date. I followed your instructions. There is no "Create Family Account" option.

[LiliyaFitbit]

Welcome to the Fitbit Community, @MK134.

Thank you for joining the thread and sharing that you're experiencing the same issue. I am sorry to hear you are going through this situation, I appreciate your efforts and the additional details. I recommend confirming if Fire Tablet HD 8 is compatible with the Fitbit app at fitbit.com/devices. If possible, please try creating a Fitbit family account using an iPhone or Android phone.

Keep me posted on the outcome.

[Jim-J]

i just went through the issue with trying to pair my childs Ace 2 with an amazon fire 8 tablet. i was able to create a family account, and a child account on a samsung phone, but the fitbit app for the amazon tablets is not an official fitbit app. its a version modified to run on the fire tablets. its an older version that does not support the family of child account options.