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Can't set up Ace 3

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‎02-25-2022 23:54 - last edited on ‎02-27-2022 16:51 by Fitbit Moderator

‎02-25-2022 23:54 - last edited on ‎02-27-2022 16:51 by Fitbit Moderator

I brought an Ace 3 minions Fitbit for my daughter for Christmas. She’s has had Fitbit’s previously under a kids account. She is now 13 but has Down Syndrome so we still manage her account although no longer seen as a kid in Fitbit. Her Fitbit stopped syncing so I had to try and sync again but I can no longer set up her account as it wants a kids account. What are my options??? 

 

Moderator edit: updated subject for clarity

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‎03-01-2022 12:03

‎03-01-2022 12:03

Welcome to the Fitbit Community, @DiDI_NZ.

 

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided.

 

I created a case with Customer Support to provide assistance. Please check your inbox over the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

 

Have a nice day.

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