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Can't setup Ace

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‎08-13-2018 09:19 - last edited on ‎10-05-2018 07:34 by Fitbit Moderator

‎08-13-2018 09:19 - last edited on ‎10-05-2018 07:34 by Fitbit Moderator

i buy two Fitbit Ace for my sons. I set up first ace successful and when i setup second one, after connect i fill four digits number, it say there are problem communicating with your tracker. Please try again. Please help me resolve!

 

 

Moderator edit: format

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‎08-14-2018 08:17 - last edited on ‎03-03-2026 10:42 by Fitbit Moderator

‎08-14-2018 08:17 - last edited on ‎03-03-2026 10:42 by Fitbit Moderator

@aceuser Welcome to our Fitbit Community! I'm sorry to hear that the second Fitbit Ace that you bought can't be set up. Please check out this help article, under the subject "Can I connect more than one Ace to my device?" This will guide you step by step on how to set up a second Ace on your Family account.

Let me know if you have any doubts! Smiley Happy

JuanJo | Community Moderator

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‎08-17-2018 14:54

In response to JuanJoFitbit

‎08-17-2018 14:54

This may sound cumbersome, but have you tried setting up the Ace on a second syncing device?

Kristen | USA Cruising through the Lifestyle Forums

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Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎10-05-2018 07:30

In response to DramaQueenDiva

‎10-05-2018 07:30

@DramaQueenDiva That's another great suggestion that has very helpful. Thank you for sharing!

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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