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Can't swipe Ace 2 screen

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‎02-09-2020 10:16 - last edited on ‎02-12-2020 16:40 by

‎02-09-2020 10:16 - last edited on ‎02-12-2020 16:40 by

My son’s Ace 2 is locked on the time screen. He can’t swipe up or down. Any ideas to fix this?

 

 

Moderator edit: subject for clarity

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‎02-12-2020 16:39

‎02-12-2020 16:39

Welcome to the Fitbit Community, @wildchild4713. I am sorry for the delayed response.

 

I am sorry to hear your son's Ace 2 is locked on the time screen and your son is unable to swipe up or down. Thank you for your efforts to resolve this. If you haven't done so, I recommend to restart the tracker as described in this help article: How do I restart my Fitbit device?

 

Keep me posted on the outcome, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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