help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace 2 not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-10-2020 11:04 - last edited on ‎02-12-2020 16:53 by

‎02-10-2020 11:04 - last edited on ‎02-12-2020 16:53 by

Ace 2 is not syncing. I have tried all the troubleshooting actions, like uninstalling the Fitbit app, restarting my phone, restarted the Ace 2 device via the USB cable plugged into my computer. Still not working after a couple of hours of reading through all troubleshooting and trying everything I've read. Please help. 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-12-2020 16:51

‎02-12-2020 16:51

Welcome to the Fitbit Community, @Natsmith. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the steps you've tried to resolve the difficulty you're experiencing with syncing the Ace 2. Thank you for your efforts. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes