Cannot connect Ace 3 to Fitbit app

[Josietay]

I am at my wits end trying to set up the Ace 3 watch I’ve bought for my daughters birthday.

i have signed into the app with my Google account and added her as a child under Google family.

when trying again to set up the device it requires the child account to be logged in… which the app doesn’t allow…

I am quite dumbfound by how wildly impossible this process is, for a child’s watch!!! 
m

At this stage I am looking to return it and exchange for another brand, unless someone out there has a miracle solution! 

Moderator Edit: Clarified subject

[ManuFitbit]

Hi @Josietay. Welcome to the community forums.

Thank you for taking the time to share the details regarding the situation with your Ace 3. Sorry to know the inconveniences. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox.