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Cannot set up Ace 3

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‎12-26-2023 15:53 - last edited on ‎12-27-2023 11:15 by Fitbit Moderator

‎12-26-2023 15:53 - last edited on ‎12-27-2023 11:15 by Fitbit Moderator

Two Ace 3's brought from Santa for our 7 & 8 year olds. No prior knowledge that each child needed their own phone in order to set it up... they obviously don't have their own phones. I'm an android user and have had a Fitbit for years. This Google takeover has ruined it. Hours of time wasted over the past 2 days and two very upset little girls. Congratulations Fitbit on ruining multiple Christmases!!!

 

Moderator edit: clarified subject

 

 

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2 REPLIES 2

‎12-26-2023 16:19

‎12-26-2023 16:19

Hi @amcdbubbles  it's mentioned in the article on how to set up (click if you haven't seen it) and they can share a phone - logging off and on as needed.

Stepping in the U.S.A. since September 2013. Android 14

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‎12-26-2023 20:00

‎12-26-2023 20:00

Same here. I’ve spent two days completely shocked by how complicated and intrusive Google has made this process. It’s really quite remarkable how terrible it is and then after you’ve done all their insane requirements, it still doesn’t work. 

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