Cannot update Ace 3

[WharfratMartin]

When I select Update firmware in the app on Android, I get an error: cannot access fitbit.com

I have tried on both Wifi and Mobile internet. 

I can confirm I can reach fitbit.com in a browser from the same device.

[loulooo]

Thank you so much for the information, as I was able to update both devices with no problems, following your simple instructions

[WharfratMartin]

Ya. This doesn't work. This is what was reported in the original post that
does not work. We get the error "Trouble connecting to fitbit.com" in the
app when we do this.

[loulooo]

I was able to update both my devices with no problems by re installingas discrubed in the previous post with no problems  just follow Mr photos instructions as I am akso an android user and  it worked no problem on 2 devices. That I couldnt previously update

[Rachael_2]

Same thing 🤦🏼‍:female_sign:

[Rachael_2]

Quite annoying 

[Rachael_2]

Did you fix it yet

[Rachael_2]

I still haven’t been able to get through to customer care. Don’t waste your time 

[loulooo]

anyone is still looking for a solution to this issue do the following:

Make sure the watch is charged sufficently

Using the app log into your child's account.

Setup the Ace 3 again (you do not need to remove it first, just go to setup and pick Ace 3, it will ask to replace Ace 3 with Ace 3)

During the setup this time it will ask you to do the update.. do it.. it will work Within the setup section

[loulooo]

anyone is still looking for a solution to this issuee do the following:

Make sure the watch is charged sufficently

Using the app log into your child's account.

Setup the Ace 3 again (you do not need to remove it first just go to setup and pick Ace 3, it will ask to replace Ace 3 with Ace 3)

During the setup this time it will ask you to do the update.. do it  it will work Within the setup section

[danielgr]

This solved for me. Should be marked as answer.