Changing clock face on Ace 2

[Blenky]

Hi

When i try to change the clock face on  the fitbit Ace 2, I choose the face I want, click it an then there is just a blue circle constantly going round and nothing happens.

Any help would be much appreciated thanks.  

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Blenky.

I am sorry to hear about the difficulty you're experiencing with changing the clock face on the Ace 2. Thanks for trying to resolve this and I am here to help. I recommend doing the following:

1. Log out of the app.
2. Force quit the app and check if it is updated to the latest version by following these steps.
3. Restart your phone. 
4. Log into the Fitbit app and check if you can change the clock face:

- With the tracker nearby, from the Fitbit app dashboard, tap the account icon > Ace 2 tile.
- Tap Clock Faces > All Clocks.
- Browse the available clock faces. Tap a clock face to see a detailed view.
- Tap Select to add the clock face to Ace 2.

If the issue persists, please let me know the model of your phone and OS, I will be glad to investigate further. 

Let me know how it goes, I'll be around. 

[Blenky]

Brilliant thanks ! 

Yes there was an update and I restarted app and phone to make sure, and all working perfectly now.

😊👍👍

[LiliyaFitbit]

Hi @Blenky, thank you for your reply.

I am glad to hear the issue was resolved. Thank you for your time and feedback! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Enjoy the Fitbit experience. Keep on visiting the forums!

[reynoldsve]

I've followed these instructions for a brand new ace 2 given to my daughter this morning for her 10th birthday. It hasn't worked. Very disappointing. I have a Samsung Galaxy J7 Prime. Please advise.

[LiliyaFitbit]

Welcome to the Fitbit Community, @reynoldsve.

Thank you for joining the thread and sharing that you're experiencing issue with changing a clock face on your daughter's brand new Ace 2. I appreciate the additional details, I understand how you are feeling and I am here to help. I recommend confirming if you're in kid view when trying to change a clock face: 

1. On the Today tab, tap your profile picture.
2. Tap My Family. 
3. Under your child’s name, tap Switch to Kid View.
4. Tap your child's profile picture, and tap Ace 2 tile.
5. Tap Clock Faces > All Clocks.
6. Browse the available clock faces. Tap a clock face to see a detailed view.
7. Tap Select to add the clock face to Ace 2.

If you continue experiencing difficulties, please let me know if you receive any error message when trying to change a clock face. I will be glad to investigate further.

Looking forward to hearing back from you.

[reynoldsve]

Thank you. I had already been doing exactly what you advised. At the point where I select a clock face, a circular arrow spins around and nothing happens on the face of the ace 2.

[LiliyaFitbit]

Hi @reynoldsve, thank you for your reply.

I appreciate your efforts and the additional details. I recommend trying the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app, log back in to your account and try to change a clock face again.

If the issue persists, you may try to uninstall and reinstall the app. 

Keep me posted on the outcome. I'll be around if you have any additional questions.

[reynoldsve]

I followed steps 1-5 with no success.

Uninstalled then reinstalled app with no success: When I choose the desired clock face, a blue arrow appears on screen and goes round and around, as before.

[LiliyaFitbit]

Thank you for your response, @reynoldsve.

I am sorry to hear the issue persists, I appreciate your troubleshooting efforts. For me to investigate further, please let me know the OS version on your Android phone. 

Looking forward to your response.