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Child Ace 2 not syncing

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‎11-16-2021 12:27

‎11-16-2021 12:27

Since we bought Ace 2 for my child last year November it's been one syncing problem to the next. He dumped his watch for a year because of this and I decided to come see if there was some troubleshooting I missed the last time, still the same syncing problems. Last sync date according to it is February 2021. 

Fitbit is just an expensive watch that promises a lot but delivers nothing. I'm very disappointed!

 

Going by what everyone has complained about,  it seems like there's a problem with Ace2 and Fitbit doesn't have the solution to it. What an absolute waste of money and nightmare.

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‎11-16-2021 13:24

‎11-16-2021 13:24

Welcome to the Fitbit Community, @Tgirl4me.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ace 2. Thank you for trying to get them resolved before contacting us.

 

We recommend following these troubleshooting steps to resolve syncing issues.

 

In addition, you can set it up as a replacement device. For instructions, please visit this article and open the menu "How do I set up Ace for my child?".

 

If you see any error message while following the instructions shared above please let us know. If possible, you can attach a screen shot.

 

See you around.

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