Child and parent Fitbit move issue

[ACT1428]

I’ve been having difficulty moving from Google to Fitbit, my child’s Fitbit is connected to my email as is my Fitbit, it’s finally let me move my child’s one (which then I was stuck on and had to uninstall and reinstall a few times before I got back onto mine!) but now it won’t let me move my Fitbit, it says this email address has already moved to Fitbit, but it’s just my child’s Fitbit that has, not mine. It’s still prompting me to move mine every time I go on the app. Any advice??

[Kfkfkf]

I have the same issue! They prompted me to transfer my child’s account before I could transfer mine and now my child’s account is apparently the only Fitbit account that can be linked to Google. I can’t figure a way to add mine because it says my email address already has an account (my child’s). I’ve been trying to figure out a way to get actual human help to solve this problem!

[AndreaFitbit]

Welcome to the Fitbit Community, @ACT1428, @Kfkfkf. I'm sorry to hear about the difficulties you're experiencing to move your account from Fitbit to Google. I'll be happy to assist. 

Please create a new Gmail account and  migrate your current account to that account that you created. 

[ACT1428]

Hello

so your saying the only way out of this is to create a whole new Google account?I have had this account and email for about 20 years I’m definitely not changing my whole life’s data over for the sake of this, is there really no other way around it? Thank you

[AndreaFitbit]

Thanks for getting back to us and for your question @ACT1428.

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