Clock display on Ace 2

[Ann_Oyed]

Just bought 2 Ace2's. Beware the time is displayed incompletely (lack of am/pm indication on a 12hr digital display - and the display cannot be changed to 24hr format). This is not good for a product that is aimed at children who are learning to read the time. In this regard the product is not really as described as it is marketed as having digital watch functionality. Although this may seem like a small issue it jars when you see it and what's more the kids think it is wrong (and hence) the product is inferior. We went with Fitbit because we thought we could trust the brand so are a bit disappointed at this.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ann_Oyed.

Thank you for sharing your feedback regarding the option to switch the Ace 2 time setting between 12 or 24 hours and how the time is displaying on the tracker. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I understand how you are feeling about this situation. You can find more information about the Ace 2 display at How do I navigate my Fitbit device?

While there is no option to switch the time format for the Ace 2 at the moment, you can visit our Feature suggestion board to share your feedback or if you want the features to be improved. Here our product development teams consult regularly to ensure we're delivering on what our customers need and want. Please take a moment to visit and give us your feedback. You can read the FAQ to better understand how that board works and do a search first, in case someone else has already suggested your idea, or something similar.

I'll be around if you have any questions.