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Clock is wrong on kids Ace 2

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‎06-03-2019 11:32 - last edited on ‎06-04-2019 05:39 by Fitbit Moderator

‎06-03-2019 11:32 - last edited on ‎06-04-2019 05:39 by Fitbit Moderator

Hi

The clock is wrong on my daughters ace 2 and I cannot change it,also her ace 2 does not show up on my account despite having set it all up on family etc.

 

 

Moderator edit: format

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‎06-04-2019 05:38

‎06-04-2019 05:38

@SianPotter it's great to see you in our Fitbit Community! I'm happy to assist you with your daughter's Ace 2 since the time is wrong and it doesn't appear on your account.

 

Please restart the Ace 2 as described in this help article. This will refresh the tracker internally. After this, try setting up your daughter's Ace 2 from scratch. Make sure to follow the setup process as described in this help article.

 

Let me know if this fixes both issues! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎06-04-2019 05:38

‎06-04-2019 05:38

@SianPotter it's great to see you in our Fitbit Community! I'm happy to assist you with your daughter's Ace 2 since the time is wrong and it doesn't appear on your account.

 

Please restart the Ace 2 as described in this help article. This will refresh the tracker internally. After this, try setting up your daughter's Ace 2 from scratch. Make sure to follow the setup process as described in this help article.

 

Let me know if this fixes both issues! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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