To help others I wanted to share my frustrating experience with the Fitbit Ace 3 purchased for my son from Decathlon this Christmas. After hours of trying to link it to a Fitbit account/Google Family Link (following unclear Fitbit instructions), I finally stumbled upon a workaround via this thread: https://community.fitbit.com/t5/Ace-Family-Accounts/Can-t-set-up-ace-3/td-p/5402061/page/3. It took half a day to get it working, with my child upset the entire time because his new watch wouldn’t function properly.
When I eventually managed to set it up, the screen brightness was so dim it was unusable in daylight—only visible in a dark room or at night. I searched the community forums and found countless posts referencing this same issue as a known hardware fault.
I contacted customer services, who refused to acknowledge the problem despite these posts and a clear screenshot showing the dim screen. To make matters worse, they informed me that because the Fitbit was purchased from Decathlon (an “unauthorised reseller”), it wasn’t covered under their warranty.
After over 10 years as a Fitbit customer and a premium subscriber, I’m beyond disappointed. I’m now on hold to Fitbit and will cancel my subscription. This experience has been a nightmare, especially considering the holiday excitement this product was meant to bring to my child.
Fitbit, you’ve lost a loyal customer.
