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Error syncing Ace 2

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‎09-07-2021 03:36 - last edited on ‎09-07-2021 17:29 by Fitbit Moderator

‎09-07-2021 03:36 - last edited on ‎09-07-2021 17:29 by Fitbit Moderator

When trying to add my son's fit bit Ace 2 to my family account (I already have my daughter's fitbit on the account) I seem to have inadvertently synced my daughter's information to my son's fitbit. Help?! How do I reset his fitbit to Him? Thanks

 

 

Moderator edit: updated subject for clarity. 

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‎09-07-2021 03:52

‎09-07-2021 03:52

I think instead of syncing I set up his device and it took in my daughter's information i.e his step count for the day changed to hers? Help?!

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‎09-07-2021 17:36 - last edited on ‎10-26-2023 16:14 by Fitbit Moderator

In response to NadV

‎09-07-2021 17:36 - last edited on ‎10-26-2023 16:14 by Fitbit Moderator

Welcome to the Fitbit Community, @NadV. I'm sorry to hear that your children accounts got mixed.

Please check help article: How do I manage my Fitbit family account?

If you have doubts about your children information please contact our Support Team that have tools to check  the accounts. 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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