09-07-2021
03:36
- last edited on
09-07-2021
17:29
by
AndreaFitbit
09-07-2021
03:36
- last edited on
09-07-2021
17:29
by
AndreaFitbit
When trying to add my son's fit bit Ace 2 to my family account (I already have my daughter's fitbit on the account) I seem to have inadvertently synced my daughter's information to my son's fitbit. Help?! How do I reset his fitbit to Him? Thanks
Moderator edit: updated subject for clarity.
09-07-2021 03:52
09-07-2021 03:52
I think instead of syncing I set up his device and it took in my daughter's information i.e his step count for the day changed to hers? Help?!
09-07-2021
17:36
- last edited on
10-26-2023
16:14
by
MarreFitbit
09-07-2021
17:36
- last edited on
10-26-2023
16:14
by
MarreFitbit
Welcome to the Fitbit Community, @NadV. I'm sorry to hear that your children accounts got mixed.
Please check help article: How do I manage my Fitbit family account?
If you have doubts about your children information please contact our Support Team that have tools to check the accounts.
Keep on visiting the forums.